FAQ and product support

 

Question: Office cannot be activated, what should I do?

Answer:
Please use the alternative telephone activation. If you unexpectedly receive an error message during the online activation, please activate the product without any problems via telephone vending machine using the following telephone numbers and your activation ID, which will be displayed in the telephone activation wizard:
+49 (0) 800 284 8283 (free of charge from German landline, suppressed cell phone number or Skype)
If you use Skype please open the keyboard pad and type the numbers into the keypad by mouse, often the numbers are perceived incorrectly by the system.

 

Question: The server can not be activated, what should I do?

Answer:
please use the alternative activation via the command prompt in addition to the graphical user interface.

Please put in the command prompt for the Essentials version:

DISM /online /Set-Edition:ServerEssentials /ProductKey:XXXXX-XXXXX-XXXXX-XXXXX-XXXXX /AcceptEula *replace placeholder here with Product Key

Please put in the command prompt for the Standard version:

DISM /online /Set-Edition:ServerStandard /ProductKey:XXXXX-XXXXX-XXXXX-XXXXX-XXXXX /AcceptEula *replace placeholder here with Product Key

Please put in the command prompt for the Datacenter version:

DISM /online /Set-Edition:ServerDatacenter /ProductKey:XXXXX-XXXXX-XXXXX-XXXXX-XXXXX /AcceptEula *replace placeholder here with Product Key